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Hopedale - Local Town Pages

Milford Regional Medical Center updated policies due to Covid-19

Jun 18, 2020 02:02PM ● By Chuck Tashjian

COVID-19 Screening Assessment & Hotline

If you have symptoms, fill out the form here:  and a healthcare professional will get back to you OR call our information hotline at 508-717-3702 between 8AM - 8PM.


As a healthcare institution, Milford Regional’s top priority is the health and safety of our patients and staff. We also want to be a resource on COVID-19 that links you with the most up-to-date, accurate information provided through federal, state and local agencies.


In an ever-changing environment of care, Milford Regional continues to adjust operations to protect everyone from the risk of potential exposure to the Coronavirus (COVID-19). Milford Regional is instituting precautions to limit traffic and the possible spread of the virus within the Medical Center.


We encourage you to visit this coronavirus update regularly to stay informed of changes at Milford Regional.


Visitor restrictions

Effective Tuesday, March 17, 2020 in the afternoon:


There are no visitors allowed in the hospital, except for the following exceptions:


In maternity, the birthing partner is allowed.

One parent or guardian is allowed for their child.

Visitors for a patient at end of life or who has died may be waived at the discretion of the charge nurse or nursing supervisor.

All patients and visitors must enter through the Hill Health Center or the Emergency Department. The Main Lobby entrance is closed and the Imaging Center entrance will be closed effective April 17.


All patients and visitors will be screened before entering the Medical Center. The following will not be allowed to enter:


Those who have had close contact with someone who has tested POSITIVE for Covid-19; those who traveled within the past 14 days to China, Macau, Hong Kong, South Korea, Italy, Iran or Japan; Europe; Seattle/King County, Washington; Westchester County, New York; Solano County, California; or a Cruise Ship; or those who work with or have had contact with employees of Biogen within the past 14 days.

Those who have a fever, cough and/or shortness of breath.

Visitors who pass the screening must wear a visitor tag at all times and it expires in 24 hours.


Medical services

Elective Surgery: Patients scheduled for elective surgery on or after March 18 will be notified. Patients should contact their provider about rescheduling and to discuss their specific health concerns.


Urgent Procedures: Milford Regional will continue to perform urgent or emergency procedures.


Routine Screenings: Routine screenings should be rescheduled; however, patients are encouraged to discuss this with their primary care provider.


Outpatient Services: When possible, outpatient services should be rescheduled. Once again, patients are encouraged to discuss this with their primary care provider.


X-Ray Services: Effective Friday, April 17, the Imaging Center Entrance will be closed.  Patients may enter the facility for an imaging test through the Hill Health Center entrance.


Imaging Center hours for routine x-rays at Milford Regional will be changing effective Friday, April 17.


The new hours are as follows:


Monday - Friday   7:00am - 7:00pm

Saturday and Sunday  Closed


The Imaging Centers in Franklin and Northbridge will remain open for walk-in x-rays.  The hours are as follows:


Monday - Friday  8:00am - 8:00pm

Saturday and Sunday   9:00am - 5:00pm


Effective Monday, April 6, Milford Regional’s diagnostic imaging area in our Cancer Center (Dana-Farber/Brigham and Women’s Cancer Center) is providing X-ray services to patients without respiratory or COVID-19 symptoms.


Rehabilitation and Sports Medicine: All three locations, Milford, Franklin and Northbridge will close on Friday, March 20. The facilities plan to reopen on Monday, May 4.


Occupational Health (Teamwork): This office will close on Friday, March 20, reopening on Monday, May 4.


Urgent care sites

In response to the growing community spread of COVID-19, Milford Regional’s Franklin (1280 West Central St.) and Northbridge (100 Commerce Drive) Urgent Care sites are now designated strictly for patients exhibiting respiratory illnesses, such as fever, cough, mild shortness of breath, wheezing, sore throat, muscle aches, or lost sense of taste or smell.


Patients with other health issues in need of urgent care should access Milford Regional’s Milford Urgent Care site at 129 South Main St.


The 1 Lumber St. Hopkinton Urgent Care site is temporarily closed.


Drive-through testing

Drive-thru testing is available, once again, for Milford Regional Physician Group patients, Tri-River Family Health Center patients, Edward M. Kennedy Community Health Center patients, Milford Regional physicians and employees. Patients should contact their primary care provider to determine if they meet Massachusetts Department of Public Health (DPH) criteria for testing. Patients that meet DPH criteria must have a physician order to have the test; an appointment will be scheduled.


The testing site is located at the main entrance to the hospital.


Symptomatic Patients that do not Qualify for Testing

Milford Regional encourages symptomatic patients that do not qualify for testing to self-quarantine at home until they have had no fever for 72 hours AND symptoms have improved AND at least 7 days have passed since symptom onset.


Patients should monitor their symptoms and take their temperature daily. If you develop any worsening of your symptoms such as increasing shortness of breath, chest tightness, lethargy, periods of confusion, or worsening fever, you should contact your primary care provider or go to the emergency department for evaluation immediately.


Blood donation

Blood donations at Milford Regional are canceled for the months of April and May. However, alternate sites are still accepting blood donations. Please call the American Red Cross at 1-800-733-2767 or go to their website at for information on where you can donate blood.


COVID-19 Plasma Program

The Red Cross is seeking people who are fully recovered from COVID-19 to give plasma to help current patients who are seriously ill or at high risk of serious illness. You may qualify if you:


Are at least 17 years of age and weigh at least 110 lbs.

Are in good health and feeling well

Have a verified prior diagnosis of COVID-19

Are fully recovered and symptom-free for at least 14 days, as determined by your medical provider.

If you meet all the criteria above and are willing to help, please fill out the Donor Eligibility Form at:


Pass it on

The staff at Milford Regional has been working selflessly to provide the best possible care for our patients during this unprecedented time of crisis. We have been overwhelmed by the generosity of our community through donations of personal protective equipment, supplies, meals and more. We are extremely grateful for your support.


We have received messages from neighbors, friends and children expressing their gratitude of our healthcare professionals while they continue to wage the war against COVID-19. We wanted to share these messages so that the entire staff can appreciate the uplifting and motivating words from our wonderful community.


If you would like to share a note of thanks or encouragement, please fill out the form below. We will post the messages we receive on this page. The page is here: